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FAQ2019-11-07T01:01:58+00:00

Frequently Asked Questions

WHAT IS YOUR CANCELLATION POLICY?2019-10-16T16:16:07+00:00

If your plans have changed please give us a courtesy call as soon as possible.

During any Holidays we require a 72-hour advance notice to avoid a $100.00 cancellation charge.

MY PET HAS SPECIAL NEEDS, CAN AN EMPLOYEE ADMINISTER MEDICATIONS?2019-10-16T16:14:56+00:00

All of our clients requiring life sustaining medications will be boarding with our veterinary partner & those medications will be administered by a veterinary technician. Antibiotics & general medications can be administered by SPR.

CAN I CALL SAWGRASS PET RESORT TO CHECK ON MY PET WHILE HE IS BOARDING?2019-10-16T16:15:14+00:00

Yes, you are welcome to call and check on your pet. You will also be able to log into our webcams as a client of record and watch your dog play in our play areas during the day if they are signed up for day care.

IS THERE A VET ON-SITE?2019-10-16T16:14:30+00:00

We have a vet partner on property. Animal Medical Clinic at Sawgrass Village. Please see their link under our Services drop down menu.

CAN MY DOGS STAY TOGETHER?2019-10-16T16:16:29+00:00

Yes. We have Luxury Suites that can accommodate multiple dogs as well as small, medium & large kennels that are outfitted with transfer doors. These give us the ability to make certain kennels larger & to comfortably house multiple dogs.

CAN I BRING MY PET’S FAVORITE TOY, BLANKET OR BEDDING?2019-10-18T19:33:54+00:00

No. You should keep those safe at home. We will supply all the comfort of home items your pet needs during their stay with us. This also lessens the chance that your dog will lose his favorite lovey or that it goes home with someone else.

CAN I BRING MY OWN FOOD?2019-10-16T16:16:42+00:00

We recommend bringing your dogs food with you when you drop them off. (Please package this dry food in pre-marked ziplock bags). This lessons the chance of any upset stomach with a food change. If your pet runs out we can offer a healthy option for them. If you choose to have us supply food for your pet while they are staying with us we are happy to. We will supply a premium dog food at $3. per day per dog.

CAN I TAKE A TOUR OF SAWGRASS PET RESORT?2019-10-16T16:13:49+00:00

Yes! We encourage you to come take a tour of our facility when we are open. You will also be able to see photos of SPR on our website….when we are finished building.

WHAT VACCINATIONS DOES MY PET NEED TO STAY WITH SAWGRASS PET RESORT2019-10-16T16:14:14+00:00

Please have your veterinarian email current proof of vaccinations or bring them in upon arrival.

Age Requirements: 

Puppies must be 12 weeks of age or older and must have had at least Rabies, DAPP (2 rounds) and Bordetella.

Required vaccines for dogs:

Rabies

DAPP

Bordetella

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