Live Cam Coming Soon
FAQ2019-11-07T01:01:58+00:00

Frequently Asked Questions

WHAT IS YOUR CANCELLATION POLICY?2019-10-16T16:16:07+00:00

If your plans have changed please give us a courtesy call as soon as possible.

During any Holidays we require a 72-hour advance notice to avoid a $100.00 cancellation charge.

MY PET HAS SPECIAL NEEDS, CAN AN EMPLOYEE ADMINISTER MEDICATIONS?2020-02-23T18:44:24+00:00

All of our clients requiring life sustaining medications will be boarding with our veterinary partner & those medications will be administered by a veterinary technician. Antibiotics & general medications can be administered by SPR. Please contact us about dispensing medications.

CAN I CALL SAWGRASS PET RESORT TO CHECK ON MY PET WHILE HE IS BOARDING?2020-02-23T18:44:58+00:00

Yes! You are always welcome to call in and check up on your pet. As an SPR Client, you will also gain access to our daycare webcams so you can watch your dog play. You will also be receiving periodic text updates with pictures & a little note of how your pups day is going whether in daycare or boarding with us.

IS THERE A VET ON-SITE?2020-02-28T13:06:58+00:00

We have a vet partner on property. Animal Medical Clinic at Sawgrass Village. Please see their link under our About Us drop-down menu.

CAN MY DOGS STAY TOGETHER?2019-10-16T16:16:29+00:00

Yes. We have Luxury Suites that can accommodate multiple dogs as well as small, medium & large kennels that are outfitted with transfer doors. These give us the ability to make certain kennels larger & to comfortably house multiple dogs.

CAN I BRING MY PET’S FAVORITE TOY, BLANKET OR BEDDING?2019-10-18T19:33:54+00:00

No. You should keep those safe at home. We will supply all the comfort of home items your pet needs during their stay with us. This also lessens the chance that your dog will lose his favorite lovey or that it goes home with someone else.

CAN I BRING MY OWN FOOD?2020-02-23T18:45:34+00:00

Yes. Please bring your dogs own food when you drop them off. (We ask that you package their dry food in pre-marked, pre measured ziploc bags for each meal of the day for the days that they are boarding). This lessens the chance of overfeeding as well as any upset stomach associated with a food change. *If your pet runs out of their food, we will purchase a bag for them and add it to your client account.

CAN I TAKE A TOUR OF SAWGRASS PET RESORT?2020-02-23T18:46:03+00:00

Yes! We encourage you to come take a tour of our facility! Please call in advance to schedule your tour & leave your pup at home. If you are traveling to the Ponte Vedra Beach area and are unable to tour us before you book, please look at our SPR photos & let us know if you have any questions.

WHAT VACCINATIONS DOES MY PET NEED TO STAY WITH SAWGRASS PET RESORT2020-02-23T18:46:38+00:00

Vaccines & Vetting for dogs:

  • Rabies
  • DAPP
  • Bordetella (once annually)
  • Negative fecal test result within the past 6 months
  • Monthly flea and tick preventative medication
WHAT OTHER REQUIREMENTS DOES MY PET NEED TO STAY WITH SAWGRASS PET RESORT?2020-02-28T13:06:03+00:00

Dogs must be at least 4 months old and must be spayed or neutered if over 8 months old. Please note: Unaltered females may not attend daycare if they are going through a heat cycle. Pets must be in good health; flea, tick & parasite free. Dogs will be inspected at the time of check-in and if fleas, flea dirt or if parasites are noticed or discovered during their stay, specialized care and treatment fees may apply at the owner’s/guardian’s expense.

*When you create a client portal on our PetExec software, you will upload all current veterinary records with proof of vetting & vaccinations. If you choose to bring these records with you instead, please remember that without these your pet will be unable to board or attend daycare.

Didn’t see your questions?

If you have any additional questions, please contact us!

Contact Us